Case studies

Business transformation is often the hardest. To make cultural change work at scale.

Hear how Microsoft succeeded, how the NHS is striving and how Uber failed. What have others got right or wrong?

Microsoft
When the biggest company in the world slipped from its throne how did a new CEO try to rescue it using culture.
 
What did Satya Nadella do? How did it succeed, how did it fail? What can any of us do to change our company culture?
Could Uber have won with a different culture?
The New York Times’ Mike Isaac tells the dirty, inside story of Uber under Travis Kalanick. We speculate whether the firm needed to be evil to win.
Amazon – Inside the innovation machine
The early days of Amazon established a culture that is hard coded into everyone who worked there (and still has a huge impact today). What can we learn?
Can better culture improve the results of an NHS Trust?
Matthew Trainer inherited one of the worst performing trusts in the NHS. Can he use culture to turn it around?
Can organisations repair toxic culture? Two experts say how they would fix the Met Police
We read stories that the Met Police has a toxic culture. But how would anyone set about trying to fix it, without losing the support of the rest of the force?
The Netflix Culture document
Patty McCord explains the origin story of the Netflix Culture document – and outlines why she’s convinced it was a good thing.
Inside the gig economy
Out of sight out of mind is often the curse of the gig economy. James Bloodworth goes undercover to explain what really goes on to get your parcels on time.
Inside the culture of hospitals with Adam Kay
Adam Kay is author of the best-selling book This is Going to Hurt : Secret Diaries of a Junior Doctor that shines a light on the stress and demands of working in the NHS.
Uber – When Cultures Go Bad
Bloomberg’s Brad Stone explores the early days of Amazon and Uber and asks what lessons we can learn.
Inside GCHQ
How does the British government recruit the secret service. What does culture look like inside espionage?
What's a blue light job really like?
Two episodes exploring the jobs inside the police. From using imagination to prevent crime, to dealing with the challenges of handling it every day.